APOLLO Scheduler
Set up Schedule 0
Schedule 0 is a one-time baseline snapshot of your team's current working pattern — who your agents are and when they typically work.
APOLLO uses it as the foundation for all future schedules, so your first generated schedule already reflects reality.
APOLLO uses it as the foundation for all future schedules, so your first generated schedule already reflects reality.
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You only do this once. After locking Schedule 0, APOLLO generates optimised schedules for each planning period automatically.
Takes about 5 minutes
Step 1 · Organisation
Set up your organisation
Anchors all scheduling to the correct timezone and planning calendar.
Organisation details
Preferences
Step 2 · Teams
Configure your teams
Add the teams in your contact centre. You can edit these at any time after setup.
Teams
Step 3 · Add agents
Add your agents
Upload a CSV or add agents manually. Edit any cell directly — name, team, and role. APOLLO assigns each agent a unique ID. Flagged roles are highlighted inline for immediate correction.
Drop a CSV here, or click to browse
Uploads append to the list — they don't replace existing agents
agent_nameteamrole
↓ Download template CSV
Valid roles:
Standard
Newbie
Independent
Expert
Team Leader
Admin
| Agent name | Team | Role | APOLLO ID | Source | Status |
|---|
Step 4 · Planning period
Choose your planning period
This defines which days and time slots appear in the working hours view. It becomes the reference window for Schedule 0.
Period type
Starts on
Schedule settings
Step 6 · Lock baseline
Confirm Schedule 0
Review the summary below. Once confirmed, Schedule 0 is locked — it becomes the permanent reference point that APOLLO builds all future schedules on top of.
After locking, Schedule 0 cannot be modified by APOLLO's scheduling engine. You can always view it as a historical reference.
Agents
0
Intervals filled
0
Coverage
0%
Organisation—
Timezone—
Planning period—
Teams—
Agents—
Intervals scheduled—
Agents with schedule—
Optimisation engineDisabled for Schedule 0
Schedule 0 locked
Your baseline is set. APOLLO Scheduler knows your agents, teams, and working patterns — ready to generate your first optimised schedule.
Schedule 0 active · Baseline locked
Start over